Refund policy

LOCAL CUSTOMERS — Refund & Store Credit Policy

At Dazzle by Sarah, we do not offer direct monetary refunds, unless the product delivered was incorrect or defective.

  • Refunds are not offered for size issues or change of mind.

  • In cases where an exchange, replacement, or any alternative solution cannot be provided, Dazzle by Sarah may issue a Shopping Voucher equivalent to the product value, redeemable on all products at dazzlebysarah.com.

  • In case of defective or incorrect product upon delivery, we will refund the amount.

  • Shipping charges are non-refundable, unless the delivered product is incorrect or defective.



INTERNATIONAL CUSTOMERS — Refund & Store Credit Policy

We truly value our international customers and appreciate your trust in Dazzle by Sarah. Please review our international refund policy below:

  • Exchanges are not available for international orders.

  • If you receive an incorrect or defective product, please report it within 2 days of delivery via email at connect@dazzlebysarah.com or WhatsApp at +923215911094.

In case of a damaged or incorrect product:

  • If the order contains only one product, refunds will be processed against the defective products only in case of damaged product or incorrect product.

  • If the order contains multiple products,refunds will be processed against the defective products only in case of damaged product or incorrect product.



Order Cancellation Before Fulfilment

If a product is found defective before dispatch, and the order has already been prepaid, Dazzle by Sarah will process a refund for the paid amount (full order value or product value, as applicable) to the same payment method/card used at the time of purchase.

TDF Policy

TDF Collection – Exchange & Returns Policy

The Dazzling Friday (TDF) collection features Made-to-Order (MTO) articles, crafted specifically for you upon order placement. Because each piece is custom-made, exchanges are not available for TDF orders.

Conditions

  • All TDF/MTO articles are made specifically against your order and are therefore final sale.

  • Exchanges, size changes, and change-of-mind returns are not applicable to TDF orders.

  • Store credit is not issued for TDF orders except in cases covered under our defective/incorrect item policy (see below).

Defective or Incorrect Items

If you receive a defective or incorrect TDF item, you're fully covered — please refer to our standard Exchange, Return & Refund Policy for the process, timelines, and resolution options (exchange, store credit, or refund as applicable).

  • Please report defective or incorrect items within 2 days of delivery via WhatsApp at +92 321 5911094 or email at connect@dazzlebysarah.com.

  • All standard terms for defective/incorrect items outlined in our main policy — including international order handling — apply to TDF orders as well.

Important Notes

  • Since TDF pieces are made-to-order, please review size guides and product details carefully before placing your order, as exchanges will not be possible for size or preference-related concerns.

  • We reserve the right to refuse claims that do not meet the defective/incorrect item criteria outlined in our main policy.

  • If you are unsure about your size or need assistance selecting the right fit, our team will be happy to help. Please contact us via WhatsApp at +92 321 5911094 before placing your order.