Returns/Exchanges

You may return or exchange your purchase within 3 days from the date of delivery.

Conditions for Return

• Items must be unused, unwashed, and returned in their original packaging with all tags attached.

• Articles must be in the same condition as received.

• Sale items are non-refundable and non-exchangeable.

• Articles priced below PKR 3000 are not eligible for return, exchange, or refund.

How to Initiate a Return

• Contact our Customer Care Department via email to request a Return Authorization Form.

• Include the completed Return Form with your return shipment.

• Customers are responsible for shipping the item back to our designated warehouse.

Refund Policy

• Refunds are only applicable for customers who have paid via debit or credit card.

• Cash on Delivery (COD) orders are eligible for exchange only — no refunds will be issued for COD orders.

• Shipping charges are non-refundable, unless the item delivered was incorrect or defective.

Important Notes

• Exchanges are subject to product availability at the time your return is received.

• We reserve the right to refuse returns that do not meet our return policy criteria.